Customer Service Drive for NBK Automobiles (Mercedes-Benz)
Phase 1 of the 'Mercedes-Benz as a Customer-Centric Organisation' project kicked off on November 18th-19th with the first of eight 2-day Customer Service Fundamentals training programs running each week until Sunday-Monday December 30th-31st. The programs will be attended by all +/- 85 Mercedes-Benz customer-facing staff and will be rolled out by the Head of Training and Development and program designer, Lance Rooney, and his team of five certified in-house trainers. ...
Onboarding Program for Nasser Bin Khaled Automobiles (Mercedes-Benz)
At the beginning of 2014, the Chief Operating Officer tasked HR Training and Development with focusing a large part of its training activities on our automotive subsidiaries, and Nasser Bin Khaled Automobiles (NBKA) in particular. Therefore, another major intervention was launched for that company on November 1st 2014: a 60-day Onboarding Program (OP). The global HR Consultancy firm, ORC Worldwide, has defined Onboarding as "Bringing employees into the company, making sure they know what is expected of them, making sure they know how they're going to add value and making sure they understand how they fit". ...