Set up of the NBK Training Department
(Phase 1: September 2010-March 2011: Ongoing Thereafter)
When I arrived at Nasser Bin Khaled in September 2010, there had not been any non-technical in-house training conducted at all, even though the company had been in existence since the late 1950s. Therefore, I formed the in-house training team, sourced and built relationships with external training providers and other suppliers, established the framework for training needs assessments, wrote customised programs for NBK and built the course library, designed competency-based assessment tools, and wrote all policies and procedures for the effective functioning of the new training department.
The first phase of this project took 6 months to complete in order to get the first courses ready for roll out on March 1st 2011, but it is a continually evolving project as new training methodologies are introduced, new policies need to be written, others updated etc.